The landscape of talent acquisition is changing. Companies are focusing more on agility and innovation, shifting to hiring based on potential, rather than degrees and past experience. For many businesses, it’s not important anymore whether candidates have a specific college degree or 10 years of experience. In fact, 76% of employers use skills-based hiring to acquire new talent and 55% use role-specific skills tests, according to TestGorilla. Job postings on LinkedIn focus on skills and responsibilities by 21% more in the U.S., rather than qualifications. And 78% of HR professionals say the quality of their organization’s hires has improved due…
Author: Datavalley
Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance. Provide continuous support to your customer support team According to Quality Assurance and Training Connection, turnover in the call center industry averages 30% to 45%. This high percentage can get even more shocking if we add up the cost of hiring…
Remote work, economic uncertainties, and evolving job expectations have shifted employees’ needs. If you want to remain competitive, you must ensure you provide a positive employee experience. And that may mean changes. But how do you know if you’re on the right track? First, you need to know how to measure employee experience. Then, once you know where you stand, you must be able to apply effective strategies for creating a better employee experience. Why measure employee experience? A positive employee experience can increase productivity, engagement, and retention. Being able to assess that experience benefits you in several important ways.…
Mapping out skills for success in the AI-driven future The latest TalentLMS research examines AI’s impact on sought-after skills, and unpacks 12 hard-hitting skills for the tech-driven future. The research report also features a framework for assessing employees in top-ranked skills. The top 3 in-demand cognitive skills in the AI era are problem-solving, creativity, and the ability to learn. Key takeaways The rise of AI is changing key in-demand skills, 64% of surveyed HR managers agree. 43% of HR executives think their company will face a skills gap because of the rise of AI. 85% of HR managers plan some…
Rumor has it that robots steal jobs from human workers. Although the statement is kind of hyperbolic, the robot takeover is indeed in the spotlight because of the rise of AI tools like ChatGPT, DALL-E, and Jasper. And those tools are causing disruptions in the labor market. You’ve already come across bots in the past few years—whether you realize it or not. Chatbots that act as customer service representatives. Apps that track packages. They’ve made our lives easier, and that’s why we use them daily. And they’ve built the base for AI technology. Even if there’s a lot of drama…
Have you ever felt the urge to have a backup plan, just in case things take an unexpected turn? Well, you’re not alone. In today’s changing economy and unpredictable labor market, employees are increasingly embracing the concept of career cushioning. But what exactly is career cushioning? And what can you do as an employer to recession-proof your business and retain top employees? Let’s dive in and explore this topic together. What is career cushioning? Career cushioning is the practice of exploring alternative career options while still employed. It’s a strategic approach people adopt to navigate uncertainty. It’s a backup plan…
There’s no question that artificial intelligence (AI) is disrupting business processes. From generating content to managing inventory, AI is getting professionals and businesses to rethink how they do things. But how about AI in sales? The potential impact of AI on sales is no different. In this blog post, we’ll explore how AI in sales benefits the industry. We’ll also offer some of the top ways sales teams can leverage AI to improve performance, close more deals, and engage customers more effectively. The benefits of artificial intelligence in sales Some sales teams might need more time to embrace AI, citing…
What do people miss when they move from an office to working from home? While some may assume they miss casual conversations with their manager or team lunches, there is another surprising factor: potentially distracting noise. Multiple workplace noise generators popped up during the shift to remote work. They provide the familiar sounds of keyboards, conversations, and coffee cups clinking in the background. They might initially seem eccentric, but these virtual audio environments tell us something important about 2023 working styles. People want the positive aspects of in-office work while embracing the flexibility of remote work. Why employees (and employers)…
In the business world, SMEs and team managers have truly packed calendars and are faced with a constant lack of time. And on top of their day-to-day jobs, which are rather demanding, they’re often tasked with training other employees. Given that they usually don’t have a training background, designing and running training sessions and figuring out how to measure the success of their training eat up a lot of their time, yet many of these training sessions fall short when it comes to engagement and effectiveness. Plus, all this prep keeps them away from their job-specific tasks, which provide value…
How important is delegation? Picture a bustling professional kitchen preparing multiple complex dishes simultaneously. Now imagine the head chef insists on preparing and cooking everything by themselves. What happens? The overwhelmed chef ends up sacrificing speed or quality to get orders out. And you end up with unhappy customers and a stressed-out chef. Now imagine what happens when the chef delegates. The kitchen operates like a well-oiled machine. Each team member contributes their skills and expertise to create culinary masterpieces. The takeaway? Knowing how to delegate tasks effectively is crucial to success. Why delegating can be so challenging No one…